Privacy Policy

This Privacy Policy explains how Clarity Move collects, uses, protects, and shares your personal information when you visit our website, use our move-out cleaning diagnostic platform, or contact us for services. We are committed to transparency and protecting your privacy in accordance with applicable data protection laws.

1. Information We Collect

Clarity Move may collect the following types of information:

• Contact Information: When you submit an inquiry form, request a diagnostic assessment, or contact us directly, we collect your name, email address, phone number, and property address to understand your move-out cleaning needs and respond to your request.
• Service Information: Details about your property, timeline, specific cleaning challenges, and the scope of work you require help with. This helps us provide accurate diagnostic guidance and service recommendations.
• Communication Records: We may retain copies of emails, messages, and notes from conversations with you to maintain service continuity and improve our diagnostic process.
• Website Usage Data: We may use analytics tools to collect non-identifying information about how visitors interact with our site, including pages visited, time spent, and referral sources. This helps us improve the user experience for busy relocating families and property managers.
• Cookies and Similar Technologies: Our website may use cookies or similar tracking technologies to enhance functionality, remember your preferences, and analyze site performance. These are typically non-identifying unless you have created an account.
• Device Information: We may collect limited technical information such as browser type, operating system, and IP address to ensure our platform works correctly and to prevent misuse.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide diagnostic cleaning assessments tailored to your move-out situation.
• To deliver and improve our move-out cleaning services and diagnostic platform.
• To communicate with you about your service request, timeline, and any updates or changes.
• To understand your specific move-out challenges and provide systematic, transparent before-and-after solutions.
• To analyze website usage and optimize the user experience for relocating families and property managers.
• To comply with legal obligations and protect against fraud or misuse of our services.
• To send you service-related notifications or updates (only with your consent where required by law).

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to provide you with move-out cleaning services or respond to your service inquiry.
• Legitimate Interest: To improve our platform, prevent fraud, and enhance our diagnostic methodology for better outcomes.
• Consent: Where you have explicitly agreed to receive marketing communications or analytics tracking.
• Legal Compliance: To meet any applicable legal or regulatory requirements in Egypt and internationally.

4. Sharing Your Information

Clarity Move does not sell your personal information. However, we may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as hosting providers, communication platforms, or scheduling tools) who assist us in delivering our services. These providers are contractually bound to use your information only as necessary to support our operations.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority in Egypt or elsewhere.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Property Managers and Landlords: If you are a tenant or occupant, your property manager or landlord may request information about our services provided at your property, subject to applicable privacy laws.

We do not share your information with third parties for their own marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact and service inquiry information is retained for the duration of our service relationship and for a reasonable period afterward to handle follow-up, disputes, or service improvements.
• Communication records are retained to maintain service continuity and document the diagnostic process.
• Website analytics data is typically retained for 12–24 months unless otherwise specified by our analytics provider.
• Information may be retained longer if required by law or to resolve disputes.

You may request deletion of your information at any time, subject to legal obligations to retain certain records.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Restrict Processing: You may ask us to limit how we use your information in certain circumstances.
• Right to Withdraw Consent: If we rely on your consent to process information, you may withdraw that consent at any time.
• Right to Opt-Out: You may opt out of receiving marketing communications or analytics tracking by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

7. Security and Protection

Clarity Move takes reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of sensitive information using encryption where appropriate.
• Limited access to personal information by authorized staff only.
• Regular review of our security practices and compliance with industry standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you create.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These may include:

• Essential Cookies: Required for basic website functionality and security.
• Performance Cookies: Used to understand how visitors interact with our site and identify areas for improvement.
• Preference Cookies: Used to remember your choices and preferences on our site.

Most web browsers allow you to control cookies through their settings. You may refuse or delete cookies, though this may affect your ability to use certain features of our website. For more information about cookies and your choices, please consult your browser's help documentation.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Clarity Move. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.

10. Children's Privacy

Clarity Move's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Clarity Move is based in Alexandria, Egypt. Your personal information may be processed and stored in Egypt or transferred to other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We will ensure that any such transfers are made in compliance with applicable legal requirements.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

We will respond to your request within a reasonable timeframe, typically within 30 days.

13. Policy Updates

Clarity Move may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last modified" date below. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Last Modified: January 2026